ADVANTAGE PLUMBING HEATING & AIR

Terms of Service

Effective Date: February 26, 2026

These Terms of Service (“Terms”) govern your use of the website and services provided by Advantage Plumbing Heating & Air (“we,” “our,” or “us”). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Provided

Advantage Plumbing Heating & Air provides residential and commercial plumbing, HVAC, and drain cleaning services in the Dayton, Ohio region including Vandalia, Springboro, Troy, Tipp City, Huber Heights, Fairborn, Centerville, Beavercreek, Kettering, and surrounding areas.

Services include but are not limited to: plumbing repair and installation, HVAC repair and replacement, water heater installation, drain cleaning, sewer service, and 24/7 emergency service calls.

2. SMS Communications & Text Messaging Terms

SMS Use Cases — Description of Messages We Send:

By opting in to receive SMS communications from Advantage Plumbing Heating & Air, you may receive the following types of text messages:

• Appointment confirmations — confirming your scheduled service date and time window
• Technician dispatch notifications — notifying you when a technician has been assigned and is on the way
• Arrival alerts — notifying you when your technician is approximately 30 minutes away
• Service completion follow-ups — messages sent after your service is complete requesting feedback or a review
• Appointment reminders — reminders sent before your scheduled appointment
• Promotional offers — seasonal discounts, service specials, and limited-time promotions
• Membership and maintenance reminders — reminders for annual tune-ups or membership renewals
• Emergency service availability — notifications about our 24/7 emergency availability during severe weather or high-demand periods

How to Opt In:

You may opt in to receive SMS communications by checking the SMS consent checkbox on our website contact form, or by verbally consenting during a phone call with our customer service team. Consent is not required to receive service.

How to Opt Out:

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-subscribe, reply START or contact us directly. You may also contact us through our website to request removal from our SMS list.

Message Frequency:

Message frequency varies based on your service activity. Transactional messages are sent in connection with scheduled appointments. Promotional messages are sent periodically and may vary by season.

Message & Data Rate Disclosure:

Message and data rates may apply to all SMS messages sent to or received from Advantage Plumbing Heating & Air. These charges are determined by your mobile carrier and your individual service plan. We are not responsible for any charges imposed by your carrier. Check with your mobile carrier if you are unsure about your plan’s messaging rates.

Help:

Reply HELP to any SMS message for assistance or contact us through our website. For additional help regarding SMS services, contact your mobile carrier.

Age Restriction:

You must be 18 years of age or older to opt in to receive SMS communications from Advantage Plumbing Heating & Air. By opting in, you confirm that you are at least 18 years old and are the account holder or have authorization from the account holder for the mobile number provided.

Carrier Liability Disclaimer:

Carriers (including but not limited to AT&T, Verizon, T-Mobile, and Sprint) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator. Message delivery is not guaranteed and may be affected by factors outside our control including network availability, device compatibility, and carrier policies.

3. Age Requirement

Our website and services are intended for individuals who are 18 years of age or older. By using our website or requesting services, you represent and warrant that you are at least 18 years old. We do not knowingly collect information from or provide services to individuals under the age of 18 without parental consent.

4. Appointments & Service Calls

When you schedule a service appointment with Advantage Plumbing Heating & Air, you agree to the following:

• You will provide accurate information regarding the service location and nature of the issue
• A responsible adult (18+) will be present at the service location during the scheduled appointment window
• Cancellations should be made as soon as possible to allow us to serve other customers
• We reserve the right to decline service in situations that pose a safety risk to our technicians
• Estimates provided prior to service are subject to change based on actual conditions found on site

5. Payment Terms

Payment is due upon completion of service unless other arrangements have been made in advance. We accept major credit cards, cash, and check. Financing options may be available for qualifying customers on larger installations.

Any disputes regarding charges must be raised within 30 days of the service date. We stand behind our work with our “done right or we make it right” guarantee.

6. Service Warranty

We warranty our labor and workmanship on all service calls. Manufacturer warranties apply to parts and equipment we install. Specific warranty terms will be communicated at the time of service. Our warranty does not cover issues arising from misuse, neglect, or third-party modifications made after our service.

7. Limitation of Liability

To the fullest extent permitted by law, Advantage Plumbing Heating & Air shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect your personal information including mobile phone numbers and SMS consent data. You can view our full Privacy Policy at calladvantageoh-io.com/privacy-policy.

9. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Montgomery County, Ohio.

11. Customer Support & Contact Information

If you have questions about these Terms, need assistance with SMS communications, or wish to opt out of messaging, please contact us:

Advantage Plumbing Heating & Air  |  Terms of Service  |  Effective February 26, 2026