ADVANTAGE PLUMBING HEATING & AIR

Privacy Policy

Effective Date: February 26, 2026

Advantage Plumbing Heating & Air (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for service. Please read this policy carefully. By using our website or submitting your information, you agree to the terms of this Privacy Policy.

Our contact information: Advantage Plumbing Heating & Air | Vandalia & Springboro, Ohio | calladvantageoh-io.com

 

1. Information We Collect

We may collect the following types of information:

 

Information You Provide Directly:

• Full name
• Phone number (including mobile)
• Email address
• Service address
• Description of service needs or requests
• Any other information you provide when contacting us or submitting a form

 

Information Collected Automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device type and operating system
• Cookies and similar tracking technologies (see Section 4)

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, dispatch, and deliver plumbing, HVAC, and drain cleaning services
• To send appointment confirmations, technician arrival notifications, and service updates via phone, email, or SMS
• To follow up on completed service calls and request reviews
• To send promotional offers, seasonal service reminders, and marketing communications (with your consent)
• To respond to inquiries and customer service requests
• To improve our website, services, and customer experience
• To comply with legal obligations
• To prevent fraud and maintain the security of our systems

 

3. SMS Communications & Opt-In Details

IMPORTANT: We do not share, sell, rent, or trade your phone number or SMS consent data with third parties for their marketing purposes.

 

By providing your phone number and checking the SMS consent checkbox on our contact form, or by verbally consenting during a phone call, you agree to receive SMS text messages from Advantage Plumbing Heating & Air.

 

Types of SMS messages we may send:

• Appointment confirmations and reminders
• Technician dispatch and arrival notifications
• Service completion follow-ups
• Promotional offers and seasonal service specials
• Membership and maintenance reminders

 

Message frequency:

Message frequency varies based on your service activity and communication preferences. You may receive transactional messages for each service appointment plus periodic promotional messages.

 

Message and data rates:

Message and data rates may apply depending on your mobile carrier and plan.

 

How to opt out:

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS will be sent. To re-subscribe, reply START or contact us directly.

 

Help:

Reply HELP to any SMS message for assistance, or contact us directly at the information listed at the end of this policy.

 

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

 

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how visitors use our site.

 

Types of cookies we use:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies — used to track visits and measure the effectiveness of advertising campaigns

 

Third-party tracking:

We may use Google Analytics, Google Ads conversion tracking, and Meta (Facebook) Pixel on our website. These services may collect information about your visits to our site and other sites to provide relevant advertising.

 

Managing cookies:

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

 

5. Data Security & Handling

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

 

Our security practices include:

• Secure storage of customer records in our field service management system (ServiceTitan)
• Encrypted data transmission (HTTPS) on our website
• Limited employee access to customer data on a need-to-know basis
• Use of reputable third-party platforms with their own security standards for CRM and marketing communications

 

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you in the event of a data breach as required by applicable law.

 

Data retention:

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for a minimum of 7 years.

 

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access — You may request a copy of the personal information we hold about you
• Right to correction — You may request that we correct inaccurate or incomplete information
• Right to deletion — You may request that we delete your personal information, subject to certain exceptions
• Right to opt out of marketing — You may opt out of receiving marketing communications at any time by replying STOP to SMS messages, clicking unsubscribe in emails, or contacting us directly
• Right to data portability — You may request your data in a portable format where technically feasible

 

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

 

7. Mobile Information Sharing Statement

We do not sell, share, rent, or trade mobile phone numbers or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third party without explicit prior consent from the customer, except as required by law or as necessary to deliver the service the customer requested (e.g., appointment scheduling platforms).

 

When you provide your mobile phone number, it is used solely by Advantage Plumbing Heating & Air to communicate with you about your service requests and, where you have consented, to send you promotional offers.

We use GoHighLevel as our marketing and CRM platform to manage SMS communications. GoHighLevel processes mobile data in accordance with their own privacy policy and TCPA compliance standards. We do not authorize GoHighLevel or any other third party to use your mobile information for their independent marketing purposes.

 

8. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers — We may share information with trusted vendors who help us operate our business (e.g., scheduling software, payment processing, CRM platforms) under confidentiality agreements
• Legal requirements — We may disclose information if required by law, court order, or government authority
• Business transfers — In the event of a merger or acquisition, your information may be transferred to the new owner
• With your consent — We may share information for any other purpose with your explicit consent

 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

 

10. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to opt out of communications, please contact us:

 

Advantage Plumbing Heating & Air Vandalia & Springboro, Ohio Website: calladvantageoh-io.com To opt out of SMS: Reply STOP to any text message or contact us via our website

 

Advantage Plumbing Heating & Air  |  Privacy Policy  |  Effective February 26, 2026